Shipping and returns

DELIVERY

Delivery costs are not included in the price of the product and are charged separately. For the territory of the Republic of Croatia the delivery is charged 20,00 kn of charge, for orders from EU countries delivery is charged 100,00 kn or 14 €. For orders above 1000,00 kn to the territory of the Republic of Croatia delivery is free.

TIME OF DELIVERY

We ship all orders using the Croatian Post (Hrvatska Pošta), and the expected time of delivery is:

  • Croatia – 2-3 working days, shipping to islands may take longer, as well as during sales, when the time of delivery is extended up to 7 working days.
  • Europe – up to 14 working days
  • USA and Worldwide – 2-4 weeks

GREI shall not be liable to you or be deemed to be in breach of this Contract by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control such as adverse weather conditions or packages being inspected by customs.

COST OF DELIVERY

  • Croatia – 20 kn (free for orders above 1000,00 kn)
  • Europe 100 kn (14 €)
  • Worldwide 150 kn (20 €)

REFUNDS AND RETURNS

You have the right to withdraw from the contract without having to provide any reasons and without incurring in penalties; you may do so within 14 business days from when the items were received. If you exercise your right of withdrawal, you should send an email to info@grei.hr or a written notice sent by registered mail with return receipt, at the following address: GREI, obrt za modni dizajn, Ronjgi 13, 51216 Viškovo.

GREI will refund the full amount of the paid price, excluding the shipping costs (sending cost and return shipping cost), as soon as possible and in any case no later than 30 days after the date on which GREI has been informed of your intention to exercise the right of withdrawal.